Terms of Service

1. About these terms

These terms govern your use of https://promovingservices.ca, operated by Pro Moving Services Inc.. By using the site you agree to them. If you do not agree, please do not use the site.

2. Estimates are estimates

Prices shown on this website — including the instant cost estimator and any “starting at” figures — are indicative guidance only and do not constitute an offer. A binding price exists only in a written estimate issued by one of our move consultants for your specific move, and it is conditional on the access, inventory and timing described in that estimate.

Local moves are billed on an hourly basis with a stated minimum. Long-distance and commercial moves are quoted as a flat price based on an inventory or site survey. Where actual conditions differ materially from what was described to us — significantly more goods, unreported stairs, no truck access — the estimate may be revised, and we will tell you before continuing.

3. Booking and cancellation

Local moves generally require no deposit. Long-distance moves and peak dates may require a deposit, which is applied against your final invoice. Cancellation and rescheduling terms are set out in your written estimate and bill of lading.

4. Goods we cannot transport

We cannot legally carry flammable, corrosive or explosive goods, including propane tanks, gasoline, paint, aerosols, ammunition and fireworks. We ask that you personally transport cash, jewellery, identification documents, prescription medication and irreplaceable items.

5. Liability and claims

Our liability for loss or damage is governed by the bill of lading you sign on move day and by applicable Ontario legislation. Basic protection is included on every move; full-value protection is available at additional cost and must be elected before the move begins. Claims must be submitted in writing within the period stated on the bill of lading.

6. Website content

We work to keep this site accurate but make no warranty that it is complete, current or error-free. Content, layout and code on this site are our property or used under licence, and may not be reproduced without permission.

Reviews and testimonials displayed on this site reflect individual experiences and are not a guarantee of a particular outcome.

7. Third-party links

Links to third-party websites are provided for convenience. We are not responsible for their content or their privacy practices.

8. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it. Any dispute is subject to the exclusive jurisdiction of the courts of Ontario.

9. Contact

Questions about these terms: call (613) 704-7378, or write to us at the address shown on our contact page.