Frequently Asked Questions

Local Ottawa moves are billed hourly. A two-mover crew with a truck starts at $150 per hour, three movers at $195 and four at $240, plus a one-time $95 travel charge that covers getting the truck to you and back. A typical two-bedroom apartment runs 4–6 hours, and a three-bedroom house 7–9 hours. Long-distance moves are quoted as a guaranteed flat price instead of hourly. Use our estimator for an instant range, then call us for a real quote on your specific move.

Two to four weeks is comfortable for most of the year. Ottawa's demand spikes hard around the end of every month, the last weekend of June and the September student turnover, so for those dates book six to eight weeks out. We also hold capacity for last-minute moves and can often cover a job within 24 to 48 hours.

Yes. We carry $2,000,000 in cargo coverage and $5,000,000 in general liability, and every crew member is covered under WSIB. Basic replacement-value protection is included on every move at no charge, and full-value protection can be added for high-value shipments. Damage claims are filed with our office directly and we do not require you to chase a third-party insurer.

No. Stairs, elevators and long walks from the door to the truck take time, and time is already what you are paying for on an hourly move. We build them into the estimate up front so the number you are quoted is the number you plan around. There are no separate stair fees, fuel surcharges or heavy-item fees invented on move day.

Yes, at the same hourly rate as a weekday. We run Monday to Saturday from 7am to 8pm and Sunday from 8am to 6pm, including most statutory holidays. Commercial moves are frequently scheduled overnight or across a weekend so staff walk into a working office, and we do not charge a premium for that.

By law we cannot transport propane tanks, gasoline, paint, aerosols, ammunition, fireworks or other flammables and hazardous goods. We also ask that you personally carry cash, jewellery, passports, prescriptions and irreplaceable documents. Live plants can be moved locally but not on long-distance runs where they will be in the truck overnight.

Clothing can stay in dresser drawers for a local move — leave it. Please empty anything with liquids, glass, electronics or documents, and empty filing cabinets and desks completely. For long-distance moves everything comes out of drawers, because the contents shift over hundreds of kilometres.

For downtown Ottawa addresses we will tell you whether a City of Ottawa temporary no-parking permit is worth arranging, and we can apply for one on your behalf. For condos and apartments we book the service elevator and loading dock with building management ahead of the date, and we provide the certificate of insurance that almost every Ottawa property manager asks for.

Yes. Upright pianos, gun safes, treadmills and slate pool tables are routine for us with the right equipment and crew size, and we do not add a surprise heavy-item fee. Tell us about it when you book so we can send the fourth mover and the proper skids and straps, rather than discovering it in the living room on move day.

Visa, Mastercard, American Express, Interac e-Transfer and debit on completion of the move. Commercial and corporate accounts can be invoiced on net-30 terms. A deposit is only required for long-distance moves and peak end-of-month dates, and it is applied in full against your final invoice.

Yes, and it is what we recommend. Most Ottawa office relocations load on a Friday evening and are set up by Sunday afternoon so staff arrive Monday to a working desk. Evening and weekend scheduling carries no premium.

Yes. Call us with the property manager's requirements and we will issue a certificate naming the building as required, usually within one business day. This applies at both the origin and destination buildings.

We decommission, transport in anti-static packaging, and place equipment ready for reconnection. We coordinate directly with your internal IT team or managed service provider on the shutdown and bring-up sequence so the two schedules line up.

A two-packer team handles a typical two-bedroom Ottawa condo in about four to five hours, and a three-bedroom house in a single day. We normally pack the day before the move so move-day loading starts on time.

Yes. Items we pack are covered against breakage under our cargo protection. Items packed by the customer are covered for loss and for damage caused by handling, but not for breakage inside a carton we did not pack — which is the practical reason most people book fragiles-only packing at minimum.

Absolutely, and it is our most popular option. Kitchens, artwork, glass, electronics and mirrors take the longest and break the most often. Many customers pack their own clothing and books and leave those rooms to us.

Yes, and in Ottawa that matters more than almost anywhere. Our warehouse is heated and humidity-managed year-round, which protects wood furniture, instruments, electronics and artwork from a climate that swings from −30 °C to +33 °C.

Yes, with 48 hours' notice. Because goods are palletised and shrink-wrapped for protection rather than kept in a walk-in unit, we retrieve the items you need rather than having you climb over the load.

One week. Most closing-date gaps run two to six weeks, and we do not require a monthly minimum for short overlaps. Longer terms up to twelve months are available at a reduced monthly rate.